Custonomy for Restaurants
Power your restaurant growth with real-time Digital Twins—enabling smarter decisions, deeper campaign engagement, and higher margins.
Accelerate Growth with Smarter Guest
Intelligence++
Overcome common growth barriers with real-time intelligence, connected data, and guest-centric strategies.
Revenue Loss & Missed Opportunities
- Low repeat purchase rates and loyalty fatigue
- Missed cross-sell and upsell opportunities
- Revenue leakage across delivery, dine-in, and digital
Inefficient Marketing & Sales Strategies
Most restaurant marketing is reactive and generic, leading to wasted spend and poor guest engagement. Without real-time intelligence, targeting remains guesswork.
- Mass campaigns lack personalization or precision
- Low conversion rates and declining ROI
- Inability to align promotions with real guest intent
Siloed Guest Data & Fragmented Insights
Data from POS, loyalty, reservations, feedback, and third-party apps sits in silos. This disconnect prevents teams from building a unified, real-time view of each guest.
- Incomplete guest profiles across channels
- No single source of truth for personalization
- Inability to track behavior across the full journey
Inconsistent Omnichannel Experiences
Guests expect seamless, personalized experiences from table to mobile app. Disconnected systems and teams lead to fragmented journeys and lost trust.
- Disjointed dine-in, online, and delivery interactions
- Inconsistent messaging across platforms
- Lost opportunities to build long-term loyalty
Reimagine Guest Relationships with AI + Digital Twin Technology
Unlock deeper insights, drive personalization, and grow revenue with a 360° view of every diner.
Custonomy is an AI-native Customer Data Platform (CDP) built for restaurants and powered by Digital Twin of the Customer (DToC). It creates dynamic, living replicas of your diners—continuously learning from behaviors, preferences, and interactions across all channels. By connecting fragmented touchpoints—from POS and reservations to loyalty and mobile orders—Custonomy helps restaurant brands:
Break Data Silos
Unify dine-in, online, mobile, loyalty, and third-party data into a single intelligent profile.
Act in Real Time
Use contextual, behavior-based signals to trigger next-best-offers at the right moment—before, during, or after a visit.
Drive Repeat Visits & Higher AOV
Deliver relevant upsells, timely incentives, and tailored experiences that increase order size and customer lifetime value.
High-Impact Use Cases Across the Restaurant Guest Journey
Turn every visit into loyalty. Unlock actionable intelligence to grow revenue, boost engagement, and personalize every interaction.
Spot & Activate “Casual” Guests
Identify high-potential customers who engage occasionally but haven’t yet converted into loyal regulars.
Use behavioral data to detect guests with repeat potential
Deliver timely incentives to drive frequency
Turn one-time diners into brand advocates
Boost Loyalty Sign-Ups Where It Matters
Target the right diners with the right message to grow your loyalty base and long-term value.
Predict which guests are most likely to enroll
Serve personalized offers during high-intent moments
Increase repeat visits through loyalty-driven rewards
Analyze the Complete Guest Journey
Connect data across dine-in, mobile, delivery, and loyalty to gain a full picture of behavior.
Unify fragmented guest data into a single profile
Understand behavior across third-party and direct channels
Surface insights that guide acquisition and retention
Drive Digital Engagement Across Touchpoints
Boost app usage, email engagement, and click-throughs with intelligent targeting.
Identify low-engagement segments and re-engage them
Test and optimize messages through AI-driven simulations
Improve conversion rates across digital channels
Deliver Personalized Offers at Scale
Use the Digital Twin of the Customers (DToC) to tailor offers based on context, preferences, and past behaviors.
Serve dynamic offers based on time, location, and menu preferences
Avoid over-discounting with precision targeting
Increase order value and satisfaction through relevance
Department-Wise Impact That Drives Growth
From marketing to guest support, Custonomy turns fragmented data into measurable outcomes for every restaurant team.
Marketing
Engage smarter, not louder.
Deliver hyper-personalized campaigns using AI-powered segmentation
Simulate campaigns and reduce ad spend waste
Improve ROI with better targeting and conversion tracking
Operations
Make every shift smarter.
Forecast demand more accurately with AI-driven insights
Optimize staffing and inventory based on real-time patterns
Improve speed of service and reduce wait times
Guest Support
Resolve faster. Delight more.
Anticipate guest issues using real-time behavior signals
Proactively address feedback through sentiment analysis
Improve satisfaction and loyalty through responsive service
Stories from the Customer Universe
Leading Fashion Retailer
+35%
increase in campaign ROI
By simulating journeys before launch, the brand optimized messaging and reduced over-targeting across email and in-store promotions.
Global CPG Brand
+23%
improvement in
product sampling conversion
Using affinity and sentiment models, they identified ideal customers for trials — increasing trial-to-purchase rates significantly.
Global Grocery Chain
+41%
drop in cart abandonment
Digital twins predicted drop-off points, triggering recovery messages personalized to each shopper’s context and behavior.
Why is Custonomy Lightyears Ahead?
